FAQs
If your question isn't displayed in our FAQs, feel free to get in touch with our Front Desk staff even day and night, or send us an email through our contact form (please see "Contact us" at the bottom of the page).
We'd be more than willing to assist you to make your stay as relaxing and enjoyable as possible.
General Hotel Information
Early check-in and late check-out are subject to room availability and may include an additional charge. Please contact our Front Desk team before arrival for support.
Standard check-in time is at 02:00 PM and check-out at 12:00 PM. Kindly note that check-in time may be shifted to 3:00 PM during high occupancy periods. (Except for The Myst Dong Khoi Hotel)
Yes, complimentary Wi-Fi is available throughout the hotel for all guests.
Yes, luggage storage is available at the Front Desk for guests before check-in or after check-out on the same day.
Pets are not allowed inside the hotel, except for service animals where applicable by local regulation.
Guests may be charged for lost, stained, or damaged linen and hotel property according to the hotel replacement cost policy.
Breakfast inclusion depends on your selected room package. Please check your booking confirmation or contact Reservations for the exact serving time.
Smoking is only permitted in designated areas. A cleaning fee may apply if smoking occurs in non-smoking rooms or indoor public areas.
Reservations & Cancellations
Reservations can be made through our website, by phone, or by contacting our Reservations team by email.
Booking amendments are subject to room availability, rate plan conditions, and the policy attached to your confirmation.
Cancellation terms vary by package and booking channel. Please refer to the cancellation condition stated in your booking confirmation.
Some promotional and prepaid packages require a deposit or full prepayment before arrival.
Yes, airport transfer can be arranged in advance with your flight details and arrival time.
Room Information & Amenities
Guest rooms include essential bath amenities, minibar, safe box, Wi-Fi, and in-room conveniences depending on room type.
Selected room categories feature a bathtub. Please check the room description or contact Reservations before booking.
Extra bedding is subject to availability and room category limits. Additional charges may apply.
Connecting rooms are limited and subject to availability at the time of arrival.
Room service availability depends on operating hours. Please contact the Front Desk for the current menu.
Facilities & Services
Yes, guests can enjoy the hotel pool during posted operating hours.
Yes, our fitness facilities are available for hotel guests.
Laundry and dry-cleaning services are available with standard hotel turnaround times.
Our team can assist with local recommendations, transport arrangements, and guest requests.
Parking support is subject to availability. Please contact the hotel before arrival for details.
Spa
Advance booking is recommended to secure your preferred treatment time.
Spa operating hours may vary by season. Please contact the Front Desk for the current schedule.
Spa access for outside guests is subject to availability and reservation confirmation.
Cafe
The cafe offers drinks, light bites, and selected hotel refreshments.
Table reservations are subject to operating schedule and availability.
Selected items may be available for takeaway. Please check with the cafe team.
Restaurants & Bar
Reservations are recommended, especially for weekends, holidays, and larger groups.
Please inform our team in advance so we can support dietary needs where possible.
Bar operating hours may vary. Please contact the hotel for the latest schedule.
Meeting & Event
Yes, private events can be arranged depending on venue availability and event requirements.
Basic meeting equipment can be arranged. Please share your setup requirements with our event team.
Catering packages are available for selected meetings and events.
Location
The hotel is located on Ho Huan Nghiep Street in District 1, Ho Chi Minh City.
Travel time from Tan Son Nhat International Airport depends on traffic and usually takes around 30 to 45 minutes.
The hotel is near Dong Khoi Street, the Saigon River, shopping areas, cafes, and cultural landmarks.
Offers & Vouchers
Current packages and promotions are available on the hotel website or through Reservations.
Most promotions cannot be combined unless stated in the offer terms and conditions.
Please present voucher details when booking and upon arrival so our team can validate the offer.